FAQ

When will my refund be processed? 
Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.

 

What types of payment do you accept? 
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal.

 

 

How much will I have to pay for shipping?
Nothing! We offer FREE Ground Shipping on all rugs with no minimum purchase required (excluding AK & HI). 

 

How do you ship & how quickly will I receive my order? 
We ship FedEx Ground or UPS. All of our rugs are shipped within 10 business days from your purchase date.

 

How do I place an order?
You may place your order online 7 days a week, 24hrs a day. You may also email our expert customer service toll free at: customerservice@kidscustomrugs.com Monday-Friday from 8:30am-5:30pm EST to discuss any further inquiries you may have.

 

Are the colors on your website accurate?
The images displayed have the most accurate color possible, but due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and screen.

 

Will I pay for shipping back? 
Because we are so confident in our product, we offer FREE returns on all purchases within 30 days of item delivery (excluding Alaska & Hawaii), which we'll either email you a return label, or simply have the order picked up from your address for your convenience. ($5 pickup fee may apply if you request a pickup)

 

What is your contact information?
Kids Custom Rugs
Shawnee Industrial Way
Suwanee, GA 30024
Website: KidsCustomRugs.com
Email: CustomerService@KidsCustomRugs.com

 

Why should I buy from KidsCustomRugs.com?

  •  Our parent company has been in business since 1999.

  •  Hassle Free Returns

  •  75% Off Retail Prices.

  •  US Based Expert Customer Care.

  •  Secure Online Shopping.

  •  Lowest Prices Guaranteed.

  •  30 Day Returns & No Restocking Fee.

  •  All Rugs are Shipped Within 3-4 business days.

  •  Over 5 Million Rugs Shipped Since 1999.

  •  Direct Manufacturing & No Retail Overheads.